Introduction
At T Shaw Plumbing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information in compliance with the General Data Protection Regulation (GDPR). By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal data when you interact with us:
• Contact Information: Your name, phone number, and email address.
• Property Information: Your address and details of your plumbing, heating, or gas systems.
• Payment Information: Bank transfer details (we do not store card information).
• Communication Records: Emails, text messages, or call logs related to your enquiries or bookings.
2. How We Use Your Information
We collect and use your data to:
• Provide plumbing, heating, and gas services.
• Communicate with you about appointments, quotes, and follow-ups.
• Process payments and issue invoices.
• Maintain records for legal and accounting purposes.
• Send updates or special offers (only with your explicit consent).
3. How We Store and Protect Your Information
• Your personal data is stored securely and protected against unauthorised access.
• We retain information only as long as necessary to fulfil our services or comply with legal requirements.
4. Sharing Your Information
We will never sell your information to third parties. However, we may share your data with:
• Third-party suppliers or subcontractors to complete your requested services.
• Legal or regulatory authorities if required by law.
5. Your Rights
You have the right to:
• Access your personal data held by us.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal and contractual obligations.
• Withdraw your consent to marketing communications at any time.
To exercise your rights, contact us via tshawplumbing@gmail.com.
6. Cookies and Website Tracking
If our website uses cookies, they are used solely to improve your browsing experience and do not collect personally identifiable information unless explicitly provided by you.
7. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business or legal obligations. Updates will be posted on our website, and we recommend reviewing the policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: tshawplumbing@gmail.com
Phone: 07487 432987
Copyright © 2025 T Shaw Plumbing - All Rights Reserved.